Frequently asked questions
Q: I can’t book an appointment, is your website broken?
A: Nope, it’s not broken, we just don’t have any appointments left.
Q: How can I get the most bang for my buck?
A: If you use bar soap anywhere in your home, throw it out, and switch to liquid soap/body wash. While we’re not opposed to organizing, clearing surfaces of clutter helps a great deal, as does keeping us cool! We can move much faster in the cold. Crank your a/c to the max, we’ll work to keep warm!
Q: You guys are guys?
A: Yup, pretty much.
Q: Why are you guys cleaners?
A: Aidan’s neighbour asked him to clean his place after he moved out. He paid what he’d pay the most well established cleaning company in the city. Aidan thought it was an outrageous price, and figured we could offer twice their service for half the price.
Q: Do I need to keep booking through the site if I want a standing weekly, bi-weekly, monthly appointment?
A: At this point in time, yes.
Q: Do you do auto detailing?
A: No.
Q: Dogs?
A: We love dogs, but if they’re trying to bite us, or really hate the vacuum, we’d strongly prefer not having to deal with them.
Q: Are you willing to…?
A: As long as our insurance allows us to, yes.
Q: We have bed bugs or roaches, will you…?
A: No.
Q: Your hours don’t work for me, can you work on your days off?
A: Emergencies come up! Yes, we will for double our standard rate. Call or text Aidan to make sure it’s possible.
Q: Do you service “ blah blah” area?
A: All things are negotiable. We will work anywhere in Canada, as long as our travel & lodging expenses are paid, and we’re paid our hourly rate for the time we’re travelling.
Q: I want you to do some extra stuff, but I don’t want to pay extra. What should I do?
A: Let us know what corners you want us to cut! Both of us like to work hard, and we understand your home is a dynamic space. If Timmy decided to throw yogurt at the ceiling all week, we’ll either need extra time, or have to do other tasks less thoroughly than usual.
Q: What if I want the same cleaners every time?
A: You will get, at the least, Aidan or Keenan for every appointment. We’ve started hiring, so we can’t guarantee both.
Q: What if I just want one of you?
A: Too bad! We work as a team for quality assurance & personal safety!
Q: What is the meaning of life?
A: To find meaning in your life, spend your time doing things you enjoy, and work toward things you feel will make you happy. Nothing we do will really matter in the grand scheme of things, so try and have fun while you’re here!
Q: What’s that smell/ where’s it coming from?
A: Ask Aidan! I’ve genuinely seen him hunt mushrooms in the wild by smell alone.
Q: Do you want something to eat/ drink?
A: Yes.
Q: Are you comfortable with….?
A: We might charge extra, but as long as our insurance allows it, yes.
Q: Do I need to give you a whole checklist?
A: If you want specific tasks done, yes. If not, we’ll just work from most to least obvious tasks.
Q: Do you do discounts?
A: Yes, but we won’t tell you how to get them.
Q: Best food in Ottawa?
A: Pizza nerds, Yakko Takko, Gongfu bao.
Q: Do you guys mind if I hover over you while you work?
A: You’re welcome to! We do charge a $75 helicopter fee though. If you chat with us while doing so, the fee is waived. We just find it incredibly awkward to have someone silently watching everything we do for hours at a time.
Q: Should I be there for the appointment?
A: We would very much like for you to do a walkthrough with us at the end of the first appointment. We just want to make sure you’re happy with the work before we go. However, most people prefer to be out while we work.
Q: What if I need to cancel last minute?
A: Please, let us know as soon as you can. The first cancellation within 24 hours is free, after that we charge the full missed appointment cost on the next visit.
Q: How did you…
A: Here’s most of the tools we use!
Stainless steel: Bar Keeper’s Friend, or Weissman cleaner & polish
Water scale: Bar keeper’s friend, or Dawn dish soap
Corners/edges: Bissel steam shot, or Dupres steam cleaner
Scuff marks/ hard surface stains: Melamine sponges, or “magic erasers”
Grout grime: peroxide, Oxiclean, or steam cleaner
Tub grime, toilet bowl, sink, mirrors, glass, sinks: Dawn dish soap
If you have any other questions, call or text Aidan!